Frequently Asked Questions
Find answers to common questions about shopping at Omë.
General Questions
What is vintage clothing?
Vintage clothing is clothing that is at least 20 years old.
Are all items one-of-a-kind?
Yes! Each vintage piece in our collection is unique. Once an item sells, it's gone forever.
How do you source your items?
We source our items from private sales around the world estate sales, vintage markets, and careful curation.
Sizing & Fit
How do vintage sizes compare to modern sizes?
Vintage sizes typically run smaller than modern sizing. We provide detailed measurements for each item. Check our sizing chart for more information.
What measurements do you provide?
We provide detailed measurements including bust/chest, waist, hips, length, and sleeve length (when applicable) for each item.
Can I request additional measurements?
Absolutely! If you need additional measurements for a specific item, please contact us.
Ordering & Payment
What payment methods do you accept?
We accept all major credit cards, debit cards, and other payment methods through our secure Shopify checkout.
Is my payment information secure?
Yes! All payments are processed securely through Shopify's encrypted payment system. We never see or store your payment information.
Can I cancel or modify my order?
Please contact us immediately if you need to cancel or modify your order. If the order hasn't shipped yet, we'll do our best to accommodate your request.
Shipping & Returns
How long does shipping take?
Standard shipping typically takes 5-7 business days within the United States. See our shipping policy for more details.
What is your return policy?
We accept returns within 14 business days of delivery. Items must be unworn and in original condition. See our return policy for complete details.
Do you offer international shipping?
We currently ship within the United States and to select countries.
Care & Maintenance
How should I care for vintage clothing?
We recommend dry cleaning or gentle hand washing for most vintage pieces.
Are items pre-cleaned?
All items are professionally cleaned before listing.
Still Have Questions?
If you don't see your question answered here, please contact us. We're happy to help!